Service
Comprehensive service offering ensures maximum performance of sanding machines from Steinemann Technology worldwide
Not only through the high quality and precision of Swiss mechanical engineering, but also through its comprehensive service offering, does Steinemann Technology stand out from the competition in the sanding market. The uniquely broad service portfolio is consistently geared to guaranteeing maximum performance and availability of the company’s sanders installed in the market. In this context, Steinemann Technology has a global network of technicians, who react quickly and flexibly to the customers’ service requirements. The company’s technicians speak several languages, meaning that customers can be provided with support in languages that they understand. If visits to customers are necessary, the technicians can travel to the respective locations in a minimum of time from the Steinemann Service Hubs located in Australia, Brazil, China, the Czech Republic, Malaysia, Russia, Switzerland and the USA. For relatively new machines, customers can also opt for remote services, in which case the Steinemann experts can log into the machine control systems via a secure Internet connection to quickly and easily eliminate faults in the event of malfunctions.
Efficient service
The Steinemann Technology service offering covers every aspect of the sanding process, from preventive maintenance and service calls, or status analyses of the machines, including consulting on the sanding process and spare parts, all the way to maintenance and operator training. Especially if they run their sanders 24/7, customers need to be able to rely on efficient service from their machine manufacturer. Generally speaking, all the components in the sanding process must interact perfectly, so that customers can achieve the best possible results as regards the three decisive success factors: panel quality, machine availability and cost-efficiency.
Spare parts consulting is also to be seen in this context, that being how the mechanical engineering company gives its customers individualised tips, geared to their production requirements, regarding which wear parts and spare parts they should ideally keep in stock themselves, so that they can be replaced without delay in case of need. Otherwise, Steinemann Technology has organised its global logistics for the most important critical spare parts in such a way that they are ready for shipping within 24 hours in case of emergency.
Operator training, on the other hand, puts the machine operators in a position to use their sanders even more efficiently and reliably, while at the same time producing higher quality and fewer rejects. After all, the more professionally the machines are operated, the more the service life of the machines is generally increased. So, operator training ultimately likewise contributes in many ways to improving the results of the sanding process. The same applies to sanding process consulting, in the framework of which customers are trained regarding the perfect combinations of machines and consumables for their particular requirements.
Last but not least, the services offered by Steinemann Technology also include the repair of key machine units, such as the contact drums or the height-adjusting columns, these components being restored to virtually their original condition at the company’s factory in Switzerland and given a manufacturer’s warranty.
